We host and manage your applications on Amazon, Google, and Microsoft platforms. These allow you to increase quality of service and manage costs.
We help you increase service quality while managing costs. Cloud Service smarter with a complete view of the case, customer, and sales data in the sidebar — even make updates on the fly with in-line editing.
- Prioritize customer service-level commitments and stay ahead using our milestone. Countdown timer. We respond to customers on the channel they prefer, and see all activity at a glance in the case feed.
- Get a single view of all cases coming in — quickly take action on what’s most important by sorting by channel, status, and priority.
- Service organizations must deliver exceptional, high-touch service with short wait times, high first-call resolution, extended support hours, and access to experts around the clock or risk losing a client to the competitor.